Legal
Privacy Policy
Last updated: 26 October 2026
This privacy policy explains which personal data Storyteller Media Studio processes, why we do so, how long we keep it and what rights you have. It applies to our website www.storytellermediastudio.com and to all our services: photography, video and Google 360 virtual tours.
1. Who we are
The data controller is:
- Storyteller Media Studio VOF
- Falconrui 28, 2000 Antwerp, Belgium
- Company number: BE1016.876.932 (RPR Antwerp, Antwerp division)
- Email: info@storytellermediastudio.com
- Phone: +32 473 27 02 79
We have not appointed a data protection officer, as this is not required for our activities. For any privacy questions, contact info@storytellermediastudio.com.
2. What data we process
- Contact form: first name, last name, email address, your message and whether you want to sign up for our newsletter.
- Contact by email, phone or WhatsApp: the details you share with us, such as your name, phone number, company name and the content of your message.
- Quotes and assignments: name, company name, job title, contact details, billing address, VAT number, payment details and the details of the assignment (date, location, brief).
- Images: photos and videos in which people are recognisable, such as you, your employees or the attendees of your event. Virtual tours may also show interiors and (rarely) people present.
- Online gallery: name and email address to give you access to your images, and data about viewing and downloading them.
- Newsletter: your email address and, if you open the newsletter, basic open and click data.
- Website use: technical data such as IP address, browser, device and pages visited, and data collected through cookies (see section 8).
We do not process special categories of personal data (such as health data), unless you share them with us yourself.
3. Why we process your data, and on what legal basis
| Purpose | Data | Legal basis (GDPR) |
|---|---|---|
| Answering your question and preparing a quote | Contact details, message | Steps at your request before a contract (art. 6(1)(b)) |
| Carrying out the assignment: planning, shooting or filming, editing and delivery | Contact and assignment details, images | Performance of the contract (art. 6(1)(b)) |
| Invoicing and accounting | Billing and payment details | Legal obligation (art. 6(1)(c)) |
| Showing images in our portfolio, on our website or social media | Images | Your written consent (art. 6(1)(a)) |
| Sending our newsletter | Email address | Your consent (art. 6(1)(a)) |
| Website statistics and advertising (Google, Meta) | Cookie and usage data | Your consent via the cookie banner (art. 6(1)(a)) |
| Keeping the website secure and working | Technical data, necessary cookies | Legitimate interest (art. 6(1)(f)) |
| Defending our rights in a dispute | Relevant assignment details | Legitimate interest (art. 6(1)(f)) |
4. Photos, video and image rights
In Belgium, everyone has a right to their own image (Article XI.174 of the Code of Economic Law). Anyone who is recognisable in an image must consent to its distribution.
- Assignments for businesses: when you hire us for portraits, team photos or an event, you as the client decide how the images are used. You are also responsible for making sure the people photographed (such as employees or guests) have been informed in advance and, where needed, have given their consent.
- Our portfolio and social media: we only use images from client assignments with the written consent of the client and, for recognisable people, of the person themselves. You can withdraw this consent at any time. We will then leave the images out of future publications and take down existing posts as soon as reasonably possible.
- Events: at events we take both posed photos and general atmosphere shots. If you would rather not be photographed, just let the photographer know.
- Minors: we never use images of minors for our own promotion without the consent of a parent or guardian.
- Copyright: copyright in the images remains with Storyteller Media Studio, unless agreed otherwise in writing. The client's right of use is set out in the quote or agreement.
5. Who we share your data with
We never sell your data. We only share it with parties who help us deliver our services, and only as far as necessary:
- Squarespace: website hosting, the contact form, the newsletter and website statistics.
- Pic-Time: sharing and delivering your images through a secure online gallery.
- Google: website statistics (Google Analytics) and advertising (Google Ads), only with your consent. Google 360 virtual tours are published on Google Maps at your request.
- Meta (Facebook, Instagram, WhatsApp): WhatsApp messages and, only with your consent, ad measurement through the Meta Pixel.
- Apple Mail: our email.
- Exact Online: for our legal accounting obligations.
- Public authorities: only when the law requires it.
We have the agreements required by the GDPR in place with service providers who process data on our behalf.
6. Transfers outside the European Union
Some of our service providers, such as Squarespace, Google and Meta, are based in the United States. When data is processed outside the European Economic Area, this is based on the EU-US Data Privacy Framework or the European Commission's standard contractual clauses.
7. How long we keep your data
| Data | Retention period |
|---|---|
| Enquiries that did not lead to an assignment | Up to 2 years after the last contact |
| Invoices and accounting records | 10 years, as required by Belgian tax law |
| Other assignment details and correspondence | 5 years after the assignment ends |
| Online gallery | 3 months after delivery, then taken offline |
| Delivered images in our archive | 5 years, so we can provide a copy on request |
| Images in our portfolio | Until you withdraw your consent |
| Newsletter | Until you unsubscribe |
| Cookies | As set per cookie; you can delete them at any time in your browser |
8. Cookies
Our website uses cookies. On your first visit, we ask for your consent through a cookie banner. You choose which categories you allow:
- Necessary cookies (always on): needed for the website to work and to remember your choices.
- Analytics cookies (optional): show us how visitors use the website so we can improve it (Squarespace, Google Analytics).
- Advertising cookies (optional): measure the results of our ads and may be used to show you relevant ads (Google Ads, Meta Pixel).
Optional cookies are only placed after you have given consent. You can change your choice at any time via 'Manage cookies' at the bottom of the website.
9. Security
We take appropriate technical and organisational measures to protect your data. Our website uses an encrypted connection (HTTPS), online galleries are protected, and only we have access to your images and data.
10. Your rights
You have the right to:
- access your data;
- have incorrect data corrected;
- have your data erased;
- restrict processing;
- receive your data in a portable format;
- object to processing based on our legitimate interest, and always to direct marketing;
- withdraw your consent at any time, without affecting processing that took place before.
Send your request to info@storytellermediastudio.com. We will reply within one month. If we are unsure of your identity, we may ask you to confirm it.
11. Complaints
If you are unhappy with how we handle your data, please contact us first. You can also lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Drukpersstraat 35, 1000 Brussels, +32 2 274 48 00, contact@apd-gba.be, www.dataprotectionauthority.be.
12. Changes
We may update this privacy policy. The latest version is always on this page, with the date of the last change at the top.